Refund policy

At Eriva, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Return request must be raised within [7 DAYS] of delivery
  • Product must be unused, undamaged, and in original condition
  • Product must be returned with original packaging, tags, accessories, and invoice (if applicable)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers can request a return within [7 DAYS] from the date of delivery.

After this period, we may not be able to process return or refund requests.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, the refund will be processed to your original payment method or preferred refund mode.

Refund Timeline:

  • Refund processed within [5–7 BUSINESS DAYS] after approval
  • Bank or payment provider processing time may vary

4. Exchange Policy

We offer exchanges for eligible items in case of:

  • Wrong product received
  • Damaged product
  • Defective item
  • Size or replacement requests (if applicable)

Exchange requests must be raised within [7 DAYS] of delivery.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [48 HOURS] of delivery.

To help us resolve the issue quickly, customers may be asked to provide:

  • Order number
  • Product photos/videos
  • Description of the issue

After verification, we may offer a replacement, exchange, or full refund.

6. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products caused by misuse
  • Items without original packaging
  • Personalized or customized products
  • Clearance, sale, or non-returnable items (if specified on product page)

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.
  • For customer-initiated returns (such as change of mind), return shipping charges may apply.

8. Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once the order has been shipped, cancellation may not be possible and standard return procedures will apply.

9. Contact Us

For any return or refund-related assistance, contact us:

Eriva
Address: Raj Bhavan Rd, Ambedkar Veedhi, Bengaluru, Karnataka 560001
Email: erivastore1@gmail.com

We are committed to making your shopping experience smooth, reliable, and worry-free.